Privacy Policy

Last updated: February 19, 2026

This Privacy Policy describes how Wallroof ("Wallroof", "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wallroof.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• • Basic contact details including your name, address, phone number, email.
• • Order information including your name, billing address, shipping address, delivery location, payment confirmation, email address, phone number.
• • Account information including your username, password, security questions.
• • Business information including company name, GSTIN, business address (for B2B customers).
• • Shopping information including the construction materials you view, put in your cart or add to your wishlist.
• • Project details including construction project type, timeline, and material requirements (when voluntarily provided).
• • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• • Companies who support our Site and Services.
• • Our payment processors (Razorpay), who collect payment information (e.g., bank account, credit or debit card information, UPI details, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• • Logistics and delivery partners who assist in fulfilling your construction material orders.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments through Razorpay and other payment gateways, fulfill your orders for construction materials, to send notifications to you related to your account, purchases, delivery updates, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping and delivery, facilitate any returns and exchanges and to enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message, WhatsApp or postal mail, and to show you advertisements for construction materials and services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. We may send you information about new product launches, special offers on construction materials, and industry updates.
• Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. This includes order confirmations, delivery notifications, and construction material availability updates.
• Order Fulfillment and Delivery: We share necessary information with our logistics partners and delivery personnel to ensure timely delivery of construction materials to your specified location within our promised 24-hour timeframe.

Payment Information

When you make a purchase, we collect payment information through our payment processor Razorpay. Razorpay processes your payment information in accordance with their privacy policy and Payment Card Industry Data Security Standards (PCI DSS). We do not store your complete credit/debit card information or CVV on our servers.

Payment methods accepted include:

• • Credit/Debit Cards
• • Net Banking
• • UPI
• • Wallets
• • EMI options (where available)

For more information on how Razorpay handles your data, please visit: https://razorpay.com/privacy/

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• • With vendors or other service providers who perform services on our behalf (e.g., IT management, payment processing through Razorpay, data analytics, customer support, delivery services, cloud storage).
• • With business and marketing partners to provide you with relevant advertisements and offers.
• • When you direct us to share your information with third-party services.
• • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations.
• • To protect and defend our rights and property, including enforcement of our agreements and policies.
• • With your consent or at your direction.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties, including our logistics partners, payment gateway (Razorpay), and material suppliers. We are not responsible for the privacy practices or content of such third-party websites.

Children's Data

The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We implement and maintain reasonable security measures to protect your personal information. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event of a data breach, we will notify you and the appropriate authorities as required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. Order information is typically retained for 7 years as per Indian accounting standards.

Your Rights and Choices

Depending on where you live, you may have certain rights with respect to your personal information, including:

• • Right to Access: You may request access to the personal information we hold about you.
• • Right to Correction: You may request that we correct inaccurate personal information.
• • Right to Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• • Right to Opt-Out: You may opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

To exercise any of these rights, please contact us using the information provided below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.

International Users

If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated. By using our Services, you consent to the transfer of information to countries outside of your country of residence.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: