Shipping and Delivery Policy

Express 24-Hour Delivery

Wallroof offers guaranteed 24-hour delivery across Pune and surrounding areas. This is our core commitment to you.

• • Coverage Area: Pune and within 30 km radius
• • Delivery Window: Orders placed before 2 PM delivered next day
• • Delivery Hours: 9 AM to 9 PM on delivery day
• • Guarantee: Free delivery if not delivered within 24 hours (order confirmation to doorstep)

Delivery Tracking

We provide real-time tracking for all orders:

• • Track your order status in the Wallroof app or website
• • Receive SMS and email updates at every stage
• • Get driver details and live location tracking
• • Estimated delivery time provided before dispatch

Delivery Methods

Choose your preferred delivery method:

• • Home Delivery: Our driver delivers to your doorstep
• • Pickup Point: Collect from nearest Wallroof pickup center
• • Commercial Site Delivery: Direct delivery to construction sites

Shipping Costs

Shipping is free for:

• • Orders above ₹2,500
• • All bulk orders (10+ units)
• • Registered customers

Shipping charges for orders below ₹2,500: Calculated based on weight and location

Bulk and Commercial Orders

For bulk orders and construction sites:

• • Minimum order: 50+ units
• • Special delivery scheduling available
• • Dedicated delivery support
• • Customized packaging for large quantities
• • Contact sales for bulk pricing: info@wallroof.com

Delivery Issues and Claims

If there's an issue with your delivery:

• • Delayed Delivery: Contact us within 24 hours for compensation
• • Damaged Items: Report with photographic evidence immediately
• • Missing Items: Verify order receipt and contact support
• • Failed Delivery: We'll reschedule at your convenience

Special Handling

Some items require special care:

• • Heavy items (cement, bricks) with proper packaging
• • Fragile items (tiles, sanitaryware) with cushioning
• • Paints and chemicals with safety compliance
• • Temperature-sensitive materials with insulation

Contact Delivery Support

For delivery inquiries and issues:

Email: info@wallroof.com
Phone: +91 84463 92522
WhatsApp: +91 84463 92522
Hours: 8 AM - 10 PM daily